Shipping & returns

How shipping works

When you order, our production partner prints your piece, packs it in unbranded packaging, and ships it to you. We do not handle or ship the physical product ourselves.

US delivery: about 7 to 10 business days from order to door. That usually means 2 to 5 business days to print, then carrier transit. Each item is printed after you order it, which takes a few days before it ships.

Shipping at checkout is a flat $9 within the US, or free on orders of $75 and up. The amount shown at checkout is what you pay.

Split shipments

Items in the same order may ship from different facilities. If that happens, they can arrive in separate packages, each with its own tracking.

Tracking

You get a tracking email once your order ships. If tracking never shows up, or the status stalls past the window above, email opufyco@gmail.com with the email you used at checkout.

International orders

We currently ship within the United States only. International shipping is not available yet.

Damaged, defective, misprinted, or lost

If your item arrives damaged, defective, or misprinted, or if the package is lost in transit, we will replace it or refund you at no cost.

• Report it within 30 days of delivery.
• For quality issues, send a clear photo of the problem.
• Email opufyco@gmail.com with your order email.

Change of mind, wrong size, or wrong colour

Because every piece is made to order, we do not accept returns for change of mind, ordering the wrong size, or ordering the wrong colour. Those are not a stated right.

If something unusual comes up, email us. We may make a goodwill exception case by case. That is a favor, not a policy you can count on in advance.

Wrong shipping address

If you gave the wrong address, email us quickly. If the order has not been printed yet, we will try to correct it. If it has already shipped to the address you provided, a reshipment may be possible and you would pay shipping again.

More answers

Sizing, care, and contact details are on the FAQ.